Case Studies

Thank you so much! The whole process was a joy!

Mark was so thorough and friendly. I can't recommend you highly enough.

Mr & Mrs Spearing, Wortley, Leeds, West Yorkshire

Dear Sir/ Madam

I thought I must write to say how impressed I am with the service provided by More Ability, part of the Passmore Group.

From initial contact to yourselves and throughout the work the staff have been helpful, informative and polite. The work I requested was not straightforward and presented some challenges, which were overcome by More Ability & Passmores.

In summary I am very satisfied with the work and the professionalism of staff, the service you offer and the quality of work and I trust I may do business with you in the future.

(March 2017)

Mr Heffernan, Upperthorpe, Sheffield, South Yorkshire

Glen is a star!

The non-slip flooring is also great . Thank you!

Mrs Ballinger, Moor Allerton, Leeds, West Yorkshire

Excellent and professional service.

Joyce Wood, Cookridge, Leeds, West Yorkshire

Hi Katie and David

I wanted to thank you both for the fantastic support dealing with our shower issues

It is a testamentary to you both for the high quality and attentive customer service that you have provided - to be so keen to resolve an issue inherited from a company that you brought and an installation issue 4 years old was frankly a surprise!

Your company is clearly unique in working with a third party to resolve the problems we were experience which it appears were after all not related to the original installation. You had one intent of owning the problem and resolving the issue.

What now appears to be the best solution for us of having a new system at no cost – is a great result!

As I work at the Citizens Advice I spend my days dealing with companies who put their commercial consideration first at the expense of helping their customers. They have hollow customer service promises, which easier are broken when challenged particularly if there is a suggestion of any additional cost to their business. So to have this first class service is a refreshing change and restores my faith that some companies act with integrity and really care about their customers

My conversations have always been friendly, helpful and timely. The difference in the way you have helped is beyond measure and we are extremely grateful. My message to your CEO is that his business deserves to be successful as your customer service is genuine and a point of difference from your competitors. Will definitely recommend.

Mr Dent, Monk Fryston, Leeds, West Yorkshire