Would like to thank you all so much for my wet room, i am delighted with it and it makes my life so much easier.
Thanks to Dave, Dave, Mario, the Electrician and Office Staff.
Would like to thank you all so much for my wet room, i am delighted with it and it makes my life so much easier.
Excellent, professional finish. Our fitter, Steve, was hardworking, polite, punctual and tidy. Finished ahead of schedule. Extremely happy.
Very cheerful tradesman who helped make the experience easier.
The work that was done was outstanding.
Ryan was a lovely young man. Very polite, good worker, engaged in conversation.
I would recommend you to anyone.
Very satisfied with the work carried out regarding the installation of the mobility shower.
The fitter, Paul, was a fantastic worker!
Sam who carried out the work is an exceptional professional, outstanding in both customer care and performance - would very highly recommend.
I really appreciated having my ideas listened to by this local firm, and am very pleased with the end result (I had a walk-in shower installed and the bath removed).
The salesman / surveyor wasn't pushy, the fitter worked extremely hard (and was very patient) in doing the best possible job, there was good after-sales service and pleasant reception staff.
No mess and my home was respected at all times.
Norman was great!
No problems at all, very pleasant and very hardworking.
Calvin worked to a very high standard with minimal disruption.
To say he is only young he has done a fantastic job and is a credit to your company.
I write to Passmore to thank your staff for all the help and work that they have done installing a shower (mobility) in my bathroom , l am very pleased with the work completed and l have passed this onto The City of York Council - Physical Disability and Sensory Impairment Team.
Please pass my appreciation and thanks to Dave White, Norman, and the electrician, for all their work, I gave a 10 out of 10 score to City of York Council, Norman was very accommodating throughout all the work asking me if I was happy with the positioning of the shower etc before fixing it onto the tiles, this was greatly appreciated so we could get the best position for me with the bath seat. The shower is perfect and works a treat and it's lot easier for me to shower now.
I have No hesitation in recommending your company to others.
Really pleased with Steve Wells.
Talked us through what he was doing at each stage - answering any questions or concerns.
My new bathroom has made my life so much easier for my disability.
I am so pleased with the work you did for me.
Work carried out by Aiden - he remained totally flexible in allowing Mum to access to the bathroom during works - excellent.
Impressed by the professionalism of your organisation, and by the skill and accuracy of Jim Cantwell.
Found all staff very helpful and was very satisfied with all the works carried out.
Very professional company.
Mark, the main man who did most of the work was fantastic - A****
The service was exceptional especially from Jamie my installer.
To all the staff at Passmore, we would like to thank everybody for our bathroom – ramp. We found everybody very helpful and professional. You made everything go very smoothly and very organised.
We have to say a special thank you to David (fitter) whom was very patient with us and explained to us what was happening every step of the way. We think he’s done a wonderful job and couldn’t have asked for anybody better to do it.
I have just had my wet room completed, I can only say it’s fabulous.
From survey to fitting it has been a pleasure. The attitude of the fitter Steve was totally conscientious, thorough and noise and mess kept to a minimum.
I would recommend your company to all I know and if you want a testimonial I would be glad to give one.
Thank you really professional group.
I am very pleased with the harmonious relationship between Passmore's, More Ability and myself.
I am writing to say how pleased we are with our new shower room which was installed 3 weeks ago.
Although dreading the upheaval it would entail, it could not have been a more easy and speedy process. We have been pleased with Passmore's & More Ability fro, start to finish - all were kind and considerate to us.
We could only afford a shower seat replacing, none the less we received first class workmanship and a first class job.
Would recommend this company to anyone!
Complete bathroom conversion.
Very pleased with all aspects of the work. Garry, the surveyor, came up with a plan that provided very practical solutions to all the adaptations needed and Craig, the chief fitter did an excellent job of carrying out all the work.
Quality of fittings and materials also very good and the end result looks great.
More Ability have helped make adapting my parents' bathroom as easy as possible - from the advice offered by Nigel to Sarah's assistance in the office with scheduling.
Martin, who carried the majority of the work, was friendly, thoughtful, and the quality of his craftsmanship was outstanding.
The work was done to a very high standard. Credit to the fitter, he's an asset to your firm.
Paul worked extremely hard, long days and weekends, in order to complete the installation.
His attitude was excellent.
May my wife and I take this opportunity of congratulating your company on the recent excellent renovation of our bathroom. Our whole experience can only be described as memorable and satisfying and one which clearly demonstrated a true attitude to customer care and professionalism of staff.
From the moment we crossed the showroom threshold we were warmly welcomed by Garry and felt completely at ease when making our choices. The installation of all items was ably completed by Martin, a very competent and personable chap, whom showed enormous respect and a clear desire to satisfy.
In conclusion i can not sufficiently emphasis our delight with the completed renovation and furthermore our unquestionable good fortune in choosing More Ability and Passmores.
I can’t recommend Ron, the chap who installed our new wet room, enough. Himself and the electrician were smashing and did a really excellent job with which we are well pleased.
I would just like to say thank you for the effort Passmore put into our recent bathroom conversion.
Just a few days on having a wetroom is making such a difference to us. My daughter, who has spent the last 18 months or so vehemently resisting showering and bathing has willingly cooperated in the wetroom.
Whilst my son can now access his personal care with dignity now that there is enough space for both him and a carer within the room.
I would like to thank everyone who was involved in organising and installing our wet room.
Your installer, Kevin, did a fantastic job from start to finish.
Hi Katie and David
I wanted to thank you both for the fantastic support dealing with our shower issues
It is a testamentary to you both for the high quality and attentive customer service that you have provided - to be so keen to resolve an issue inherited from a company that you brought and an installation issue 4 years old was frankly a surprise!
Your company is clearly unique in working with a third party to resolve the problems we were experience which it appears were after all not related to the original installation. You had one intent of owning the problem and resolving the issue.
What now appears to be the best solution for us of having a new system at no cost – is a great result!
As I work at the Citizens Advice I spend my days dealing with companies who put their commercial consideration first at the expense of helping their customers. They have hollow customer service promises, which easier are broken when challenged particularly if there is a suggestion of any additional cost to their business. So to have this first class service is a refreshing change and restores my faith that some companies act with integrity and really care about their customers
My conversations have always been friendly, helpful and timely. The difference in the way you have helped is beyond measure and we are extremely grateful. My message to your CEO is that his business deserves to be successful as your customer service is genuine and a point of difference from your competitors. Will definitely recommend.
Andy's attitude was exemplary and very much appreciated at a time of family stress.
Superb! First Class! Our bathroom has been transformed!
I found Martin very clear on what was happening each day - we are very satisfied with all the workmen.
Chris was excellent - clean, tidy & quick.
If you had a 10+ score for Andy's work we would give it.
Excellent service during decision making process for changing bathroom to wet room.
Great range of fittings. Advice was top notch. Workmanship good.
Just had new wet room done and I had a fitter called Ron who did a perfect job in a professional manner.
Would recommend this company to anyone - a big thank you from me and my family for such a perfect service .
The fitter was very polite, efficient, helpful and reliable.
The workmen were so helpful, friendly and polite.
I was really impressed by their attitudes.
Excellent service from the workmen - absolute pleasure to deal with.
Just to let you know that I have carried out a final inspection of the bathroom adaptation Mr Jeffreys address and the work has been very well finished.
Mr Jeffreys was very complimentary about your team so please pass on our thanks as it is great to have such positive feedback.
Our wet room is now complete and we couldn't be more pleased with it.
The men who carried out the work were very polite and courteous, we could not have asked for more.
I found the team that carried out the work to be very professional, polite and helpful.
Well done lads and thank you.
Delighted with the workmanship and impressed with the workmen.
I wanted to let you know how happy we are with the bathroom which is now completed. However, my main reason for contacting you is to let you know how happy I am with the contractor who completed the work who I only know as "Sam".
Sam has been absolutely brilliant with my mum who is 89 and has early Alzheimer. He is courteous, patient and has done everything possible to make the work the least intrusive as possible for my mum who was quite stressed about the whole process. Sam couldn't do enough to help her and explain what he was doing each day and answer any questions we might have.
One day last week I took my mum out and left Sam to get on with the work. He'd had to go under the kitchen cupboard to turn the water off and had found £90 my mum had put there just laid in bowl at the back (and had totally forgotten about). He left this money "in situ" so we could see where he had found it. That act of honesty and kindness has restored my faith in human nature ! He could so easily have taken that money and we would never have known and he was aware of that but still chose to do the right thing and for that I will be eternally grateful. I think it's important that such honesty and integrity is recognized so felt it was important to let you know.
Steve and the electrician were very nice and the work they did was excellent. Couldn’t meet two nicer people - thank you very much.
Work was 10 out of 10.
The fitter who came was very nice and left no mess.
Would be happy to use your company again.