Customer Testimonials

Complete accessible bathroom from ground up. Cannot fault it from start to finish.

Only a couple of very minor hiccoughs totally out of the company's control but dealt with quickly. More Ability went above and beyond.

Would use again in a heartbeat.

(January 2021)

Janet Heald, Huntington, York, North Yorkshire

Norman was very cheerful, very good at his work. Always had excellent manners and cleaned up at all times.

(January 2020)

Ms Gaskill, Leeds, West Yorkshire

Very professional from start to finish. A pleasure to have you in our home.

(December 2020)

Mr Ainley, Pudsey, West Yorkshire

Work was carried out quickly and efficiently. Brilliant final result.

(November 2020)

Mrs Hallas, Leeds, West Yorkshire

Very first contact with your company. You were excellent in all aspects from choosing materials right through to installations.

(November 2020)

Mr & Mrs Smith, Leeds, West Yorkshire

An excellent job all round - I am very pleased with the end result. It was a pleasure to have Steve in my home - he was always cheerful and helpful. Well done!

(December 2020)

Mrs Wardle, Knaresborough, Harrogate, North Yorkshire

Well done Ron, Thank you :)

(October 2020)

Mrs Smith , York, North Yorkshire

Most excellent and very professional, thank you!

(October 2020)

Mr Ferguson, York, North Yorkshire

Graham the fitter is a credit to your company.

(October 2020)

Mr & Mrs Sanderson, Pudsey, West Yorkshire

Just had a new shower room planned and finished by Passmore's and More Ability.

Great job done by our fitter, Carl. Would recommend him and the company to anybody with no hesitation.

(October 2020)

Ms Mattison, Sherburn in Elmet, Leeds, West Yorkshire

The highlight of 2020 so far! Our new wet room has really transformed our quality of life, especially for my son who has autism and a learning disability.

Richard, our fitter did a a great job. He was friendly, professional and extremely hard working and punctual. One day he arrived at 7:30 am! He explained the process with all the stages of the work well and was flexible in making adjustments.

The rest of the team were also helpful and ensured that the experience was as Covid-secure as possible, wearing masks and social distancing.

(October 2020)

Ms Wrenshaw, Horbury, Wakefield, West Yorkshire

I would just like to say what an amazing and fantastic job that has been completed at my parents house (Mr and Mrs Waterhouse).

A fantastic man named Ron was responsible, he went above and beyond, ripped out a very old bath and old shower, did an excellent job of tiling on very old walls, was also asked to carry tea and sandwich to my 82 year old mum stuck in bed, much thanks for that, the job was completed on time and is stunning. What an amazing and approachable man he is! Thank you so much! It has made life alot easier for my parents to actually get a wash, Ron deserves a medal. The communication from your company from start to finish was excellent and lovely helpful people on the telephone - big, BIG, thanks!

(October 2020)

Gill Farthing, Wetherby, North Yorkshire

Excellent from start to finish with all staff. But special mention to fitter Rhys. A real credit to Passmore.

(September 2020)

Mr Foster, Leeds, West Yorkshire

No complaints at all. Rhys did a lovely job. Polite, helpful & clean.

(September 2020)

Mr & Mrs Turnbull , York, North Yorkshire

Our Fitter was a very very nice man, you can tell he takes pride in his work, his work was very very good, he was so kind, always cleaned up and had no problems at all.

(September 2020)

Mrs Thomas, Halifax, West Yorkshire

Very happy with the work men who did the jobs, Paul who did the most jobs was great.

(August 2020)

Mrs Palmer, Leeds, West Yorkshire

Very satisfied with the work done. No complaints whatsoever.

(August 2020)

Mr & Mrs Burland, Leeds, West Yorkshire

Very neatly done. Very good work - Nice company.

(August 2020)

Mrs Jan, Bradford, West Yorkshire

Thank you everyone concerned and especially Sam who was superb and faultless.

(August 2020)

Mrs Hespin, Knaresborough, North Yorkshire

Overall I was very happy with the work. In particular the workmen were friendly and obliging. The quality of work was first class.

(August 2020)

Mrs Theakstore, Leeds, West Yorkshire

You couldn’t meet a more lovely group of people. Most kind and obliging. Brilliant after care service and complaints procedure


(August 2020)

Mr Greenwood, Leeds, West Yorkshire

Excellent job highly recommended anyone thinking of a new bathroom to use these guys. From survey to installation very smooth.

(September 2020)

Mr & Mrs Turnbull, Wigginton, York, North Yorkshire

Professional from start to finish. Good communication and COVID aware.

(August 2020)

Mrs Rogers, Huddersfield, West Yorkshire

Great job from start to finish thank you.

(August 2020)

Mr Adams, Moortown, Leeds, West Yorkshire

A very effective installation with minimum mess and disruption all done in nine working days. The room looks good and the shower works well. We are very impressed by the water control arrangements which ensure an even temperature even if others use water at the same time.

(July 2020)

Mr & Mrs Clay, Moortown, Leeds, West Yorkshire

Work done to high specification. Workmen excellent and worked hard.

(July 2020)

Geroeg Garrow, Fulford, York, North Yorkshire

I want to commmend Rhys for his hard work and willingness to consult and involve me in some of the decision making.

I know that sometimes when merging new items with existing fittings it is not always possible to adhere rigidly to plans and compromises have to be made.

(June 2020)

Mr Rainsforth, Shadwell, Leeds, West Yorkshire

What a transformation from bathroom to wet room ! FIrst class service throughout and full attention to detail .Special mention to fitter Daniel who was brilliant, faultless workmanship, friendly as well as professional.

Thankyou all and will certainly recommend the company wholeheartedly.

(May 2020)

Mr Clegg, Holbeck, Leeds, West Yorkshire

The wet room is absolutely brilliant. Paul our fitter was a dream, had pride in his work and a very nice man who couldn’t be more pleasant.

(May 2020)

Ms Oxspring, Scarcroft, Leeds, West Yorkshire

We had a wet room installed and are completely happy with the installation.

The fitter Craig was a lovely man, hardworking, and did an excellent job. No complaints at all.

(March 2020)

Susan Hodgson, Clayton, Bradford, West Yorkshire

Highly satisfied with the works.
Shaun and Alan went that extra mile and were very thorough.

(February 2020)

Mr Leverton, Leeds, West Yorkshire

We are very happy with the work that Graham did for us

(February 2020)

Mr & Mrs Wegg , Leeds, West Yorkshire

Beautiful wet room!

Commendable workmanship mainly by Glynn. One little hiccup with the water not draining away but immediate response and soon rectified. Good team work throughout the job would recommend your company and good customer relations.

(February 2020)

Ms Kellett, Morley, Leeds, West Yorkshire

Workmen were very pleasant and willing to do odd jobs.

(January 2020)

Mrs Burton, Pudsey, West Yorkshire

Great detail and care taken by tradesmen, treated my mum with great respect. Their professional manner was faultless, a real pleasure.

Genuine thank you to all. Can't name them all from start to finish. Commendable team!

(January 2020)

Mrs Malik, Leeds, West Yorkshire

I am writing this letter to let you know that Colin has done an excellent job on our bathroom.
He works with pride, he is also a very respectful, polite and tidy person.

His work is outstanding and we are very pleased with the work Colin has carried out in our home.

(January 2020)

Mr & Mrs Kilbride, Leeds, West Yorkshire

Excellent service and very friendly staff. All work was completed to a very high standard. Thank you.

(February 2020)

Josephine Corbishley, Horsforth, Leeds, West Yorkshire

I would like to thank Sarah for her excellent service. Sarah was very polite when answering all my queries.

(February 2020)

Mr Browne, Chapel Allterton, Leeds, West Yorkshire

Excellent company. Easy to work with, sensitive to your needs, impeccably trustworthy and very good standard of work.

(January 2020)

Mr & Mrs Greenwood-Quy, Burncross, Sheffield, South Yorkshire

Jack was very good at explaining everything to use.

(December 2019)

Mrs Barraclough, Hollin Park, Leeds, West Yorkshire

A reliable company, good workmanship, came on time and continued until completion, tidy and pleasant, any snags rectified quickly.

(December 2019)

Mr Duckett, Wetherby, North Yorkshire

The workman got on with his work. If he wanted to say something he was polite,

I am very happy eith the work and of the equiptment - very good all round.

(November 2019)

Janet Barlow, Hemsworth, Pontefract, West Yorkshire

I am very pleased with the work carried out. The tradesmen were very helpful and kind.

(November 2019)

Judith Millar, West Park, Leeds, West Yorkshire

The way Norman conducted himself during his work was impecable.

I will certainly be recommending Passmore to my friends and family for work of this kind.

(December 2019)

Laurence Gorsden, Moor Allerton, Leeds, West Yorkshire

I would like to express how pleased we are with the standard of work done in the conversion of my wet room.

The young tradesman, Matthew Wilson, did an excellent job. He did the work to an extremely high standard and in a very timely manner, making sure that i was not too inconvenienced to th best of his ability in such circumstances. He is efficient and reliable and very hard working.

He is a pleasant and poliet young man and is an excellent ambassador for the tradesmen at Passmore Group. I hope you will pass on this recommendation to Matthew and the other tradesmen who acompanied him on this job.

(December 2019)

Joyce Scoba, Middleton, Leeds, West Yorkshire

Had to replace our bath with a shower falling my mum's fall.

The lady at reception (one Sunday lunchtime) was brilliant. She knew exactly what we needed and was the only one to mention being VAT exempt.

We were lucky enough to be assigned Stephen Eyre as our Fitter. He is brilliant, very professional and great attention to detail.

The result is a safe new bathroom that would not look out of place in any top hotel.

(November 2019)

Mr Garbutt, Wortley, Leeds, West Yorkshire

Alex has just refurbed my bathroom and has done an excellent job in double-quick time too. Great lad and a real grafter with attention to detail and top quality workmanship. Very nice young man to have working in my VERY small space.

(November 2019)

Tessa Holmes, Meanwood, Leeds, West Yorkshire

Nigel took his time to understand exactly what is needed and how it can be done. He is a very nice gentleman.

(November 2019)

Mr Mushtaq, Sheffield, South Yorkshire

Excellent. Diamond of a workman - very skilled.

(October 2019)

Mr Kaye, Barnsley, South Yorkshire

Steve our fitter was very good.

He kept us informed of any problems and worked around our needs i.e. keeping the shower working until the last minute.

Very professional and a credit to your company.

(October 2019)

Mr & Mrs Sugden, Cross Gates, Leeds, West Yorkshire