News

I just wanted to say thank you and let you know how lovely your installer Sam has been with my mum Dorothy. Due to having Alzheimers I was really concerned about leaving her alone with Sam as she often tries to get people to do jobs they aren't there to do or tries to give them sometimes quite large sums of money.

Unfortunately though I had to work on Monday when Sam was there working so I rang my mum in the morning to tell her he would be there and to let him in and not to give him any money as I was paying him. I had given Sam my number in case he had any problems and he called me later on Monday afternoon to say he had finished what he could do and needed to leave the cement to dry so would finish the grouting on Thursday.

He then said my mum had been chatting to him and he had said he had a couple of little boys so my mum was trying to give him some money for them. He said he felt really uncomfortable with it but didn't quite know what to do as she was being really insistent. I told him to take them money and thank her as this would make her happy and stop her pestering him and he could then leave the money in a safe place and I would pick it up and put it back in her purse later.

I went around to see her today and Sam had left the money where he said he would. I have left him a note thanking him but I also wanted you to know how trustworthy and kind your staff are, though I'm sure you already knew that.

There are so many stories around about elderly vulnerable people being taken advantage of so you just don't know who to trust anymore. After our experience with Sam we will certainly be recommending you to anyone in the area who has a vulnerable adult who requires work carrying out by someone they can trust.

(October 2016)

Ms Harland, Keighley, Bradford, West Yorkshire

I found Martin very clear on what was happening each day - we are very satisfied with all the workmen.

(January 2018)

Mrs Wright, Bilton, Harrogate, North Yorkshire

Just to let you know that I have carried out a final inspection of the bathroom adaptation Mr Jeffreys address and the work has been very well finished.

Mr Jeffreys was very complimentary about your team so please pass on our thanks as it is great to have such positive feedback.

(November 2017)

Andrew Breckons, Technical Officer, Selby District Home Improvement Agency, York, North Yorkshire

Mark, the main man who did most of the work was fantastic - A****

(May 2018)

Mrs Schofield, Clifton, York, North Yorkshire

Dear Sir/ Madam

I thought I must write to say how impressed I am with the service provided by More Ability, part of the Passmore Group.

From initial contact to yourselves and throughout the work the staff have been helpful, informative and polite. The work I requested was not straightforward and presented some challenges, which were overcome by More Ability & Passmores.

In summary I am very satisfied with the work and the professionalism of staff, the service you offer and the quality of work and I trust I may do business with you in the future.

(March 2017)

Mr Heffernan, Upperthorpe, Sheffield, South Yorkshire