Is your bathroom packing heat?

Walk in bath with rise and lower seat.

Brilliant workmanship. Tradesman kept everything very tidy and was very respectful of surroundings.

He kept me informed before and after installation - would highly recommend.

(October 2018)

Mr & Mrs Cowlishaw, Killamarsh, Sheffield, South Yorkshire.

Hi Katie and David

I wanted to thank you both for the fantastic support dealing with our shower issues

It is a testamentary to you both for the high quality and attentive customer service that you have provided - to be so keen to resolve an issue inherited from a company that you brought and an installation issue 4 years old was frankly a surprise!

Your company is clearly unique in working with a third party to resolve the problems we were experience which it appears were after all not related to the original installation. You had one intent of owning the problem and resolving the issue.

What now appears to be the best solution for us of having a new system at no cost – is a great result!

As I work at the Citizens Advice I spend my days dealing with companies who put their commercial consideration first at the expense of helping their customers. They have hollow customer service promises, which easier are broken when challenged particularly if there is a suggestion of any additional cost to their business. So to have this first class service is a refreshing change and restores my faith that some companies act with integrity and really care about their customers

My conversations have always been friendly, helpful and timely. The difference in the way you have helped is beyond measure and we are extremely grateful. My message to your CEO is that his business deserves to be successful as your customer service is genuine and a point of difference from your competitors. Will definitely recommend.

(February 2018)

Mr Dent, Monk Fryston, Leeds, West Yorkshire

Love the work, fantastic job done and over the moon with it.

(November 2018)

Ms Nevin, Birdwell, Barnsley, South Yorkshire

I just wanted to say thank you and let you know how lovely your installer Sam has been with my mum Dorothy. Due to having Alzheimers I was really concerned about leaving her alone with Sam as she often tries to get people to do jobs they aren't there to do or tries to give them sometimes quite large sums of money.

Unfortunately though I had to work on Monday when Sam was there working so I rang my mum in the morning to tell her he would be there and to let him in and not to give him any money as I was paying him. I had given Sam my number in case he had any problems and he called me later on Monday afternoon to say he had finished what he could do and needed to leave the cement to dry so would finish the grouting on Thursday.

He then said my mum had been chatting to him and he had said he had a couple of little boys so my mum was trying to give him some money for them. He said he felt really uncomfortable with it but didn't quite know what to do as she was being really insistent. I told him to take them money and thank her as this would make her happy and stop her pestering him and he could then leave the money in a safe place and I would pick it up and put it back in her purse later.

I went around to see her today and Sam had left the money where he said he would. I have left him a note thanking him but I also wanted you to know how trustworthy and kind your staff are, though I'm sure you already knew that.

There are so many stories around about elderly vulnerable people being taken advantage of so you just don't know who to trust anymore. After our experience with Sam we will certainly be recommending you to anyone in the area who has a vulnerable adult who requires work carrying out by someone they can trust.

(October 2016)

Ms Harland, Keighley, Bradford, West Yorkshire

A pleasure in spite of all difficulties

I couldn't have asked for a more pleasant or competent tradesman than Alan. Although he met tremendous unforeseen difficulties, which made the job very challenging, he worked to find solutions. The solution to the problem with the soil pipe was grim due to its siting by the original builder. Alan was up to his arm in muck sawing off original piping to make a new conection. It was a foul job (excuse the pun), but whatever he felt privately, he was cheerful and positive throughout.

He also make a very professional job of wall boarding and plumbing in the shower, sink and closomat toilet. He worked with me to make the best use of the space. We had to deviate from the original plan.

How Alan manage to turn the chaos of the early days into a very attractive and practical bathroom, suitable to cope with my severe disability, is a wonder.

Tha electrian also worked hard to find a workable solution to the problem of providing wiring to isolate the peer supply needed for the toilet. Another pleasant young man.

The floor fitter also made a very effective job with the non slip flooring. This is something I would certainly recommend.

I am so glad I was signposted to the More Ability, part of the Passmore Group.

(November 2016)

Mrs Nevill, Allerton, Bradford, West Yorkshire