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Darren's work was excellent. He was very hard working and obviously took great pride in his work. Very reliable and trustworthy, he kept us informed of all work and gave us ample time when the works were to be disruptive, a great ambassador for the company.

(June 2017)

Mr & Mrs Medd, Knapton, York, North Yorkshire

Hi Katie and David

I wanted to thank you both for the fantastic support dealing with our shower issues

It is a testamentary to you both for the high quality and attentive customer service that you have provided - to be so keen to resolve an issue inherited from a company that you brought and an installation issue 4 years old was frankly a surprise!

Your company is clearly unique in working with a third party to resolve the problems we were experience which it appears were after all not related to the original installation. You had one intent of owning the problem and resolving the issue.

What now appears to be the best solution for us of having a new system at no cost – is a great result!

As I work at the Citizens Advice I spend my days dealing with companies who put their commercial consideration first at the expense of helping their customers. They have hollow customer service promises, which easier are broken when challenged particularly if there is a suggestion of any additional cost to their business. So to have this first class service is a refreshing change and restores my faith that some companies act with integrity and really care about their customers

My conversations have always been friendly, helpful and timely. The difference in the way you have helped is beyond measure and we are extremely grateful. My message to your CEO is that his business deserves to be successful as your customer service is genuine and a point of difference from your competitors. Will definitely recommend.

(February 2018)

Mr Dent, Monk Fryston, Leeds, West Yorkshire

Impressed by the professionalism of your organisation, and by the skill and accuracy of Jim Cantwell.

(May 2018)

Mr & Mrs Hooper, Ripon, North Yorkshire

Thanks to all at More Ability & Passmore's there were involved in our bathroom refurbishment.

Excellent job done by Sam, our fitter, who is a smashing young man that we loved having around.

(November 2015)

Mr & Mrs Walker, Normanton, Wakefield

I just wanted to thank you for my new wet room it's absolutely fantastic I love it and it's going to make such a difference to me and my partner.

The two lads, Tom and Sam, that fitted it were absolutely brilliant. They were polite, professional and did their utmost to respect my privacy and dignity. I couldn't fault them! They even helped if they saw me struggling to do anything, nothing was too much trouble for them they are a real credit to your team.

Your electrician has also been fantastic, it's been a pleasure having them here they made what could potentially have been a very stressful situation so much easier so again a big thank you to you and you're team I wouldn't hesitate to recommend you.

Miss Wade, Roundhay, Leeds, West Yorkshire