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Customer Notice Regarding Covid-19.

More Ability, part of the Passmore Group, are continuously monitoring the health situation caused by the Coronavirus outbreak.

As a result, we’ve put in place new working procedures which protect the health and wellbeing of all, allowing us to continue to serve our customers whilst adhering to government guidelines.

New Working Procedures.

During these unprecedented times we are continuing to work and serve our customers whilst adhering to guidance from the government by continuously reviewing our working procedures.

Creating a safe and controlled COVID-19 secure environment so far we have implemented the following:

Internal Measures.

1. Encouraging regular and thorough hand washing and use of hand sanitiser by all members of staff.

2. Significantly reduced office based working with 80% of staff now working remotely from home, allowing us to implement strict social distancing measures.

3. All Showrooms are sanitised daily. CAD Presentations will either be carried out remotely using video conference or by appointment only for a limited time / duration.

4. Both our Leeds Showroom and Harrogate Showroom are now open to the General Public.

5. All staff report on a daily basis of themselves, or members of their household, experiencing any Covid related symptoms including a cough, temperature, no smell or taste, tiredness, sore throat and runny nose, or any ailment/symptoms of any kind.

6. Any member of staff who develops or experiences any of the above symptoms will be instructed to stay at home and self-isolate for a minimum of 7 days.

7. Any member of staff who comes into contact with anyone who displays symptoms will be instructed to stay at home and self-isolate for a minimum of 14 days.

8. If after the 7 day period there has been no signs of improvement we are advising medical attention is sought by contacting NHS 111 online.

On Site Measures.

Including Appointments and Installations

1. Prior to each appointment or installation start we are speaking to all customers to ascertain current health conditions to determine whether it is safe to attend their property.

2. Whilst on site we are ensuring contact is kept to an absolute minimum and at a safe 2m distance.

3. At a customer’s discretion any member of staff who visit a property, whether designer, surveyor or fitter, will wear a face mask and gloves.

4. Wherever possible will undertake external meetings by phone or video conference, significantly reducing non-essential travel.

Rest assured that we’re monitoring the situation daily and reviewing government and Public Health England guidelines.

We’ll adapt our working procedures in line with any changes. To read our latest COVID-19 Policy and Procedures document click here.

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Free Design Appointments.

In line with social distancing guidelines we are continuing to offer a free accessible bathroom design and quote service whereby an experienced designer will visit you at home to learn more about your bathing requirements.

Following the above procedures if this is something you want to arrange please book a design appointment online and a member of our team will contact you to confirm a suitable date and time.

Alternatively if you would prefer to speak to us prior to arranging this please call us.

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Visit Showrooms.

Creating a safe and controlled environment means More Ability are COVID-19 secure and are able to open our Showrooms to the General Public.

Both our Leeds Showroom and Harrogate Showroom are now open.

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Planning For The Future.

We understand that given current circumstances you may have decided to put your bathroom adaptation on hold. Offering a full design and installation service we still want to help however we can.

On our website we have a wealth of information and advice that you may find useful when planning future accessible bathroom renovation works.

Download A Free Guide

Packed full of handy tips, advice and accessible bathroom design ideas our downloadable guides have been written by industry experts with over 50 years’ experience. Browse our directory of free downloadable guides.

Browse Our Blog Articles

We are continuously writing new blog articles to help, inform, inspire and educate anyone looking to adapt their bathroom, shower room, en-suite or cloakroom. Browse our blog articles.

Read Our Customer Case Studies

More Ability are Yorkshires only 5* rated full service bathroom adaptation company. Specialising in accessible, mobility and disabled bathroom solutions we are extremely proud of the exceptional service we continuously deliver. Don’t take our word for it, read our latest customer case studies.

Covid-19 Documentation.

To read our latest Coronavirus (COVID-19) Policy and Procedures document click here.

For a PDF version of our Customer Notice Regarding Coronavirus (COVID-19) click here.