Case Studies

A very friendly and competent and friendly gentleman called Craig fitted our shower chair and grab handle today. A first class job in 2 hours. Would recommend.

Mr Sheath, Nunthorpe, York, North Yorkshire

I am delighted with my lovey shower room I have great delight in saying thank you so much. Shaun worked so hard until it was finished. A superb worker and person.

Mrs Thompson, Leeds, West Yorkshire

To Garry, Andy & all at More Ability.

Thank you so much – we love the bathroom, it’s beautiful! Andy did a skilled job, very cheerful & helpful – we missed him when he’d gone.

(April 2016)

Ms Mitchell, Brighouse, Huddersfield, West Yorkshire

Hi Katie and David

I wanted to thank you both for the fantastic support dealing with our shower issues

It is a testamentary to you both for the high quality and attentive customer service that you have provided - to be so keen to resolve an issue inherited from a company that you brought and an installation issue 4 years old was frankly a surprise!

Your company is clearly unique in working with a third party to resolve the problems we were experience which it appears were after all not related to the original installation. You had one intent of owning the problem and resolving the issue.

What now appears to be the best solution for us of having a new system at no cost – is a great result!

As I work at the Citizens Advice I spend my days dealing with companies who put their commercial consideration first at the expense of helping their customers. They have hollow customer service promises, which easier are broken when challenged particularly if there is a suggestion of any additional cost to their business. So to have this first class service is a refreshing change and restores my faith that some companies act with integrity and really care about their customers

My conversations have always been friendly, helpful and timely. The difference in the way you have helped is beyond measure and we are extremely grateful. My message to your CEO is that his business deserves to be successful as your customer service is genuine and a point of difference from your competitors. Will definitely recommend.

Mr Dent, Monk Fryston, Leeds, West Yorkshire

Excellent Service!

Despite having changed the original property we received excellent service from very helpful staff. The standard of work was exactly what we expected and of very high quality. Would definitely recommend this company as efficient and good value. Was able to leave the workman on his own for several days.

(October 2016)

Ms Wyatt, Roundhay, Leeds, West Yorkshire