Mr & Mrs Smoley, Alwoodley, Leeds, West Yorkshire - a small & outdated bathroom was transformed into a stylish walk-in shower room

Hi Katie and David

I wanted to thank you both for the fantastic support dealing with our shower issues

It is a testamentary to you both for the high quality and attentive customer service that you have provided - to be so keen to resolve an issue inherited from a company that you brought and an installation issue 4 years old was frankly a surprise!

Your company is clearly unique in working with a third party to resolve the problems we were experience which it appears were after all not related to the original installation. You had one intent of owning the problem and resolving the issue.

What now appears to be the best solution for us of having a new system at no cost – is a great result!

As I work at the Citizens Advice I spend my days dealing with companies who put their commercial consideration first at the expense of helping their customers. They have hollow customer service promises, which easier are broken when challenged particularly if there is a suggestion of any additional cost to their business. So to have this first class service is a refreshing change and restores my faith that some companies act with integrity and really care about their customers

My conversations have always been friendly, helpful and timely. The difference in the way you have helped is beyond measure and we are extremely grateful. My message to your CEO is that his business deserves to be successful as your customer service is genuine and a point of difference from your competitors. Will definitely recommend.

Mr Dent, Monk Fryston, Leeds, West Yorkshire

Dear Sirs, I am writing to thank you for your excellent service in installing my new bathroom and for the chocolates, which i thought was a lovely idea and very much appreciated.

(November 2015)

Dr Addlestone, Alwoodley, Leeds, West Yorkshire

We could only afford a shower seat replacing, none the less we received first class workmanship and a first class job.

Would recommend this company to anyone!

Mr & Mrs Rankine, Horsforth, Leeds, West Yorkshire

The tradesmen were top class in every possible way we could not have any better workers.

Mrs Mchale, Leeds, West Yorkshire

If you have seen the rest, it's time to SEE the best, may be a little more expensive, but certainly more experienced, clean and friendly.

Professionalism at it's best. Very pleased with the outcome of my Mother's new bathroom.

Mr Bell, Normanton, Wakefield, West Yorkshire