mr & mrs bartlett, west park, leeds - conversion of a dated bathroom to a stylish wet floor shower solution

I just wanted to say thank you and let you know how lovely your installer Sam has been with my mum Dorothy. Due to having Alzheimers I was really concerned about leaving her alone with Sam as she often tries to get people to do jobs they aren't there to do or tries to give them sometimes quite large sums of money.

Unfortunately though I had to work on Monday when Sam was there working so I rang my mum in the morning to tell her he would be there and to let him in and not to give him any money as I was paying him. I had given Sam my number in case he had any problems and he called me later on Monday afternoon to say he had finished what he could do and needed to leave the cement to dry so would finish the grouting on Thursday.

He then said my mum had been chatting to him and he had said he had a couple of little boys so my mum was trying to give him some money for them. He said he felt really uncomfortable with it but didn't quite know what to do as she was being really insistent. I told him to take them money and thank her as this would make her happy and stop her pestering him and he could then leave the money in a safe place and I would pick it up and put it back in her purse later.

I went around to see her today and Sam had left the money where he said he would. I have left him a note thanking him but I also wanted you to know how trustworthy and kind your staff are, though I'm sure you already knew that.

There are so many stories around about elderly vulnerable people being taken advantage of so you just don't know who to trust anymore. After our experience with Sam we will certainly be recommending you to anyone in the area who has a vulnerable adult who requires work carrying out by someone they can trust.

(October 2016)

Ms Harland, Keighley, Bradford, West Yorkshire

Excellent service from the first phone call to the finished bathroom.

(December 2015)

Mr & Mrs Smoley, Alwoodley, Leeds, West Yorkshire

Your installer worked professionally, transforming a basic bathroom into a high class wet room which is delightful.

Mr Marshall, Ossett, Wakefield, West Yorkshire

Outstanding work from Ben - our fitter who did the bulk of the work in my bathroom.

I would also like to thank Lee, the electrician, and Brian, the floorer.

A great job well done by all.

(November 2015)

Mrs Haigh, Meanwood, Leeds, West Yorkshire

To everyone I had contact with,

Kate ( Lovely telephone lady) Martin (Fitter) Glen (Boilerman lovely chat) Electrician (Nice Man) Mark ( fitter lovely man) Dave (supervisor lovely man couldn’t do enough)

To everyone who came to my house all have gone above and beyond, to make my life easier and more comfortable they all worked in a professional manner, all clean and tidy, thank you all, you are a credit to Passmore services.

From someone who never had to ask for help, but due to my illness have to ask, I thank you (and the council) for the grant needed for you to be my heroes in a time of uncertainty for me and I thank you all from the bottom of my heart.

Mr Gordino, Leeds, West Yorkshire