your journey with us

Chris was excellent - clean, tidy & quick.

Thank you!

(January 2018)

Ms Clapham, Boston Spa, Wetherby, Leeds

I would like to thank Leeds City Council for the way in which they have dealt with our request for a Wet Floor Shower. We have been treated with courtesy and kindness by everyone, including the contractors from More Ability & Passmore Group, who i must say have done an excellent job. A big Thank You from both of us.

(May 2016)

Mrs Delaney, Tinshill, Leeds, West Yorkshire

Hi Katie and David

I wanted to thank you both for the fantastic support dealing with our shower issues

It is a testamentary to you both for the high quality and attentive customer service that you have provided - to be so keen to resolve an issue inherited from a company that you brought and an installation issue 4 years old was frankly a surprise!

Your company is clearly unique in working with a third party to resolve the problems we were experience which it appears were after all not related to the original installation. You had one intent of owning the problem and resolving the issue.

What now appears to be the best solution for us of having a new system at no cost – is a great result!

As I work at the Citizens Advice I spend my days dealing with companies who put their commercial consideration first at the expense of helping their customers. They have hollow customer service promises, which easier are broken when challenged particularly if there is a suggestion of any additional cost to their business. So to have this first class service is a refreshing change and restores my faith that some companies act with integrity and really care about their customers

My conversations have always been friendly, helpful and timely. The difference in the way you have helped is beyond measure and we are extremely grateful. My message to your CEO is that his business deserves to be successful as your customer service is genuine and a point of difference from your competitors. Will definitely recommend.

(February 2018)

Mr Dent, Monk Fryston, Leeds, West Yorkshire

I am just writing to share a few words of my gratitude and thanks to you that it was such a pleasure in dealing with you (Ann Hemsley - Installations Co-coordinator) and the rest of the team at More Ability & Passmore's.

The way in which i was spoken to on several occasions was decent, polite and ever professional.

I was very impressed with the prompt action taken and the way in which you dealt with my request's and enquiry with regards to the works to my bathroom - I am very pleased with your excellent service.

(October 2015)

Mr Butt, Thornbury, Bradford, West Yorkshire

I would just like to say thank you for the effort Passmore put into our recent bathroom conversion.

Just a few days on having a wetroom is making such a difference to us. My daughter, who has spent the last 18 months or so vehemently resisting showering and bathing has willingly cooperated in the wetroom.

Whilst my son can now access his personal care with dignity now that there is enough space for both him and a carer within the room.

Thank you!

Miss Grant, Knaresborough, Harrogate, North Yorkshire