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3 January 2019
With many milestones crossed last year alone one of the biggest highlights has to be our achievements across customer service. With an average customer satisfaction score of 9.5/10 and a net promoter score of 86 we are truly up there with the best of the best.
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what our customers say
Very Happy and Satisfied with all aspect of the purchase and installation - THANK YOU!
(October 2018)
Albert Thomson, Skelton, York, North Yorkshire
Workmen were very pleasant and willing to do odd jobs.
(January 2020)
Mrs Burton, Pudsey, West Yorkshire
Hi Katie and David
I wanted to thank you both for the fantastic support dealing with our shower issues
It is a testamentary to you both for the high quality and attentive customer service that you have provided - to be so keen to resolve an issue inherited from a company that you brought and an installation issue 4 years old was frankly a surprise!
Your company is clearly unique in working with a third party to resolve the problems we were experience which it appears were after all not related to the original installation. You had one intent of owning the problem and resolving the issue.
What now appears to be the best solution for us of having a new system at no cost – is a great result!
As I work at the Citizens Advice I spend my days dealing with companies who put their commercial consideration first at the expense of helping their customers. They have hollow customer service promises, which easier are broken when challenged particularly if there is a suggestion of any additional cost to their business. So to have this first class service is a refreshing change and restores my faith that some companies act with integrity and really care about their customers
My conversations have always been friendly, helpful and timely. The difference in the way you have helped is beyond measure and we are extremely grateful. My message to your CEO is that his business deserves to be successful as your customer service is genuine and a point of difference from your competitors. Will definitely recommend.
(February 2018)
Mr Dent, Monk Fryston, Leeds, West Yorkshire
Can’t speak highly enough about Mario the workman.
(March 2021)
Ms Smith, Bradford, West Yorkshire
Staff were always available should I need to ask for anything.
Installation was done efficiently and cleanly. Staff were very supportive and particularly with my mother.
Team very dementia friendly. Good communication with all involved. I would recommend to others!
(April 2019)
Ms Hyman, Chapel Allerton, Leeds, West Yorkshire
More Ability is a trading name of B&K Passmore Limited. VAT Number: 168830436
Company Number: 4164081. Registered in England & Wales. Private Limited Company.
Head Office & Leeds Showroom: Partnership House, 6 Hales Road, Wortley, Leeds, West Yorkshire, LS12 4PL
Harrogate Showroom: Unit 1 & 2 Beech Avenue Business Park, Beech Avenue, Harrogate, North Yorkshire, HG2 8DS
Mirfield Concession Showroom: Whiteleys Garden Centre, Far Common Road, Mirfield, West Yorkshire, WF14 0DQ
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