William Merritt 'Kit 4 Kidz 2 Adultz' Winners....

Hi Katie and David

I wanted to thank you both for the fantastic support dealing with our shower issues

It is a testamentary to you both for the high quality and attentive customer service that you have provided - to be so keen to resolve an issue inherited from a company that you brought and an installation issue 4 years old was frankly a surprise!

Your company is clearly unique in working with a third party to resolve the problems we were experience which it appears were after all not related to the original installation. You had one intent of owning the problem and resolving the issue.

What now appears to be the best solution for us of having a new system at no cost – is a great result!

As I work at the Citizens Advice I spend my days dealing with companies who put their commercial consideration first at the expense of helping their customers. They have hollow customer service promises, which easier are broken when challenged particularly if there is a suggestion of any additional cost to their business. So to have this first class service is a refreshing change and restores my faith that some companies act with integrity and really care about their customers

My conversations have always been friendly, helpful and timely. The difference in the way you have helped is beyond measure and we are extremely grateful. My message to your CEO is that his business deserves to be successful as your customer service is genuine and a point of difference from your competitors. Will definitely recommend.

(February 2018)

Mr Dent, Monk Fryston, Leeds, West Yorkshire

We have been extremely satisfied with your service from our initial visit to your showroom, to the finished shower. Due to the excellent advice given in the showroom when we visit, we realised that a shower was more appropriate to our needs than a walk-in bath.

The design process went smoothly and thanks are due here to your designer Andy Keir. We appreciated him making a return visit with the final design as it is difficult for us to get to your showroom.
We also appreciate Paul, our fitter, arriving at 7pm one evening to finish fitting the shower doors, which had unfortunately been delayed by one of your suppliers.

We would not hesitate to recommend your company. We feel that you have handled the whole process in a sensitive and very professional manner.

(August 2016)

Mr & Mrs Bell, Keighley, Bradford, West Yorkshire

Shower rooms all done happy with everything but would like to say Darren who was our fitter was superb , he worked between 10 and 13 hours a day never stopping even when we made him a snack he ate whilst working what a grand lad he is a credit to More Ability

(November 2015)

Mr & Mrs Rimmer, Otley, Leeds, West Yorkshire

Thank you very much for the wonderful work to my wet floor shower. I found the work team to be very professional and everything went to plan.

Special thanks to Dave, my surveyor, and Mark who did the work to a very high standard.

I would recommend more ability & passmore's to anyone, there was no fuss and everyone just got on with their jobs - just perfect, 1st class!

(September 2016)

Mrs Adamczyk, Chapeltown, Leeds, West Yorkshire

Steven who worked on my bathroom carried out an excellent, tidy and stress free job in my home. He was more than helpful with any request I had - an excellent worker.

(April 2017)

Ms Gusans, Woodlesford, Leeds, West Yorkshire