an 11 year old customer review with a difference…

I currently have one of your lads doing work on my bathroom.

He has been here since Monday and i just want to say he's doing More Ability & Passmore's proud.

He's professional, polite & very tidy. He's always here when he says he's going to be here & works so hard. You should be very proud & pleased with having a worker like him.

Ms Wesson, Rodley, Leeds, West Yorkshire

I would like to bring to your attention to the wonderful quick witted action from one of your employees, Richard, last month.

He was fitting the lino, finishing off my wet floor shower. When he realised I had been taken ill. My blood pressure had dropped to a dangerous level. Richard said he was calling 999, saying he would not allow his own mother to remain in such a state.

He promised to feed my cats. I knew I could entrust him with my key. What a wonderful employee you have!

Ms Coates, Leeds, West Yorkshire

*MoreAbility gave the 5 Star treatment*

Thank you Nigel Dawson (surveyor/designer) for your help, advice and knowledge in making our wet room suit all our family needs.

A big thank you to Steve Earnshaw who did the majority of work all by himself.

Transforming our bathroom into a wet room wasn’t easy, but Steve took it in his stride to complete everything to perfection- from-widening the door frame / fitting new door /tiling throughout / fitting new ceiling and diverting the stench pipe to the outside of the house so we could gain a little more precious room to accommodate our stylish vanity units.

Steve had a saying “ I am here to please you in giving you the wet room that you want, if anything is concerning you then please talk to me, I want to walk away knowing you are happy with all aspects of my work.”

How very true this was… from no fault of anyone’s the shower had to be changed to a different type which meant 2 very large newly laid tiles had to be chipped away so that the water pipes could be moved into a different position, this didn’t faze Steve and was altered as quickly as possible.

Thank you to Mark Buck (electrician) - a polite man who connected the towel heater and extractor fan and explained how they worked.

Both workman are a credit to the company and our wet room has surpassed all my expectations.

(October 2016)

Ms Johnson, Castleford, Wakefield, West Yorkshire

Our Fitter was a very very nice man, you can tell he takes pride in his work, his work was very very good, he was so kind, always cleaned up and had no problems at all.

Mrs Thomas, Halifax, West Yorkshire

Very satisfied.

Thank you for your professionalism and delivery of work.

Mr & Mrs Kay, Bradford, West Yorkshire