Help & Advice

Please pass huge thanks to Steve who has been fitting my Grandparent's new bathroom not only is he helpful, professional, clean and tidy and has done a great job...but he even called me to say that my Nan had tried to give him money and she wouldn't accept it back. He asked if he could leave it somewhere for me to put back in their bank as he knew they didn't have much to spare. Thank you so much for your honesty Steve, it truly has restored my faith in human kind. Not everyone would be so virtuous and it doesn't go un-noticed. What a genuine person!

(June 2016)

Ms Platts, Walton, Wakefield, West Yorkshire

We are very satisfied with the work Aiden has done for us. A very nice and polite man, as was Lee the electrician.

(June 2017)

Mr Thorpe, Malton, York, North Yorkshire

Brilliant service!

Martin the bathroom fitter was brilliant, hard working and friendly.

I was worried about the building work starting at my parents bungalow as both my parents have memory problems and get stressed easily but; because there is only one fitter on any job they got used to him and everything was fine.

The finished bathroom is gorgeous and would highly recommend.

(August 2017)

On behalf of Mr & Mrs Sanderson, South Elmsall, Pontefract, West Yorkshire

Excellent workmanship.

Steve and the electrician were very nice and the work they did was excellent. Couldn’t meet two nicer people - thank you very much.

Work was 10 out of 10.

(September 2017)

Mr Healey, Shipley, Bradford, West Yorkshire

Hi Katie and David

I wanted to thank you both for the fantastic support dealing with our shower issues

It is a testamentary to you both for the high quality and attentive customer service that you have provided - to be so keen to resolve an issue inherited from a company that you brought and an installation issue 4 years old was frankly a surprise!

Your company is clearly unique in working with a third party to resolve the problems we were experience which it appears were after all not related to the original installation. You had one intent of owning the problem and resolving the issue.

What now appears to be the best solution for us of having a new system at no cost – is a great result!

As I work at the Citizens Advice I spend my days dealing with companies who put their commercial consideration first at the expense of helping their customers. They have hollow customer service promises, which easier are broken when challenged particularly if there is a suggestion of any additional cost to their business. So to have this first class service is a refreshing change and restores my faith that some companies act with integrity and really care about their customers

My conversations have always been friendly, helpful and timely. The difference in the way you have helped is beyond measure and we are extremely grateful. My message to your CEO is that his business deserves to be successful as your customer service is genuine and a point of difference from your competitors. Will definitely recommend.

(February 2018)

Mr Dent, Monk Fryston, Leeds, West Yorkshire