10 March 2016
The term ‘fully managed service’ is thrown around a lot these days by various types of service providers. Principally the idea behind this type of delivery is to make the customers experience as hassle-free, relaxed and enjoyable as possible by offering a convenient, time efficient service.
The idea is that the service provider takes care of everything so that the customer doesn’t have to. From conception to completion each stage of the process, whatever the market or sector, is controlled and managed to perfection, eradicating any disruption to the customer’s journey.
This approach far surpasses any previous attempts to increase customer satisfaction scores and it couldn’t have happened at a better time. Long gone are the days where simply doing what you say you’re going to do is enough to wow a customer to the point of gaining repeat business and copious amounts of referrals and recommendations.
People are busy, they want convenience, a professional’s opinion and someone to take the reins and guide them with knowledge and advice. They want a to be told theirs a solution to their problem and they want someone to deliver it on time, within budget and without any hiccups which, in a nutshell, is exactly what a fully managed service should do.
Take our business for example, we project manage bathroom refurbishments and adaptations from design through to installation. Our core offering is complete peace of mind and we deliver it at each stage and we deliver it well.
We have a team of in house surveyors and designers with a combined experience spanning over a century. From visiting your home, measuring up and having a detailed discussion over your personal wants and needs they will be able to help with choices, advice on styles, design you a 3D visual and ultimately help you make your dream bathroom a reality.
Moving on from the design stage we then personally source, order, store and delivery your choices to site as and when our fitting team require them. Although rare, as we only use trusted suppliers, we also correct any issues with ordered products. The relationships with our suppliers, which we have formed over our 50 years in business, allow us to be at the forefront of new designs and innovations.
Bringing your dream bathroom to life is our in house team of multi-skilled, timed served fitters and installers. Arguably the most important link in the chain, their approach to getting the job done is unique in the fact they work on their own as a result of a vast skill set, dispose of all rubbish daily ensuring your home is clean and tidy at all times, finish your job before starting the next and conduct all jobs in a friendly, polite and courteous manner.
We’re a highly reputable business that has been doing what we do for over 50 years. We guarantee all works which over arches manufactures warranties meaning if there’s a problem after we’ve left you can be sure we’ll come back and fix it.
Adopting this approach gives us, the service provider, full autonomy to ensure everything within your project runs like clockwork. In our opinion refurbishing your bathroom should be an exciting and enjoyable experience we’re here to take care of everything, we’re here to offer you complete peace of mind.
Are you thinking about adapting bathroom? Why not download our FREE guide, packed full of handy tips, advice and all things to consider when adding or renovating an easy access suite.
MoreAbility*, part of the Passmore Group, is Yorkshires leading and most experienced bath & shower room specialist for all types of stylish, safe & practical and bespoke solutions. Offering a fully project managed design & installation service we pride ourselves on meeting individual wants, needs and aspirational requirements.